RESUME

Professional Experience

SOCIAL INSURANCE SPECIALIST

September 2019 -

Novemeber 2023

Enhanced claimants' understanding of complex policy rules, facilitating informed decision-making.
Streamlined communication, ensuring efficient information flow, and facilitating timely and effective project execution.
Fostered a supportive environment, guiding new hires through policies and procedures, and resolving conflicts, promoting a harmonious team atmosphere.
Guided new hires about policies and procedures.
Resolved interpersonal conflicts by listening, finding common ground, and building relationships.
Demonstrated leadership by making improvements to the work process and helping others.
Self-reliance by meeting and exceeding workflow needs.
Completed claims reports, including developing data charts, graphs, and presentations to upper management. Develop, execute, synthesize, and share actionable research with workflow recommendations that integrate primary data and dive into a competitive processing time of cases.

January 2020 - June 2022

Plan and conduct stakeholder research; design and lead 100% of interviews, in-context observations, and participatory experimental design workshops.
IRB-approved surveys.
Successfully created a design framework for Refugee Camps (RROSE Framework).
Communicate results and illustrate suggestions compellingly and creatively through concise written reports and engaging presentations.
Completed a full-scale 3d printed material prototyping.
Conducted a cultural design exploratory activity.

July 2016- June 2019

Coordinated the team and field activities and scheduled meetings to discuss project progress.
Ensured that multiple projects were completed according to the established time, end to end.
Facilitated business meetings, interviews, corporate events, and related activities.
Had the accounting information and financial analysis in a timely manner based on a delivery schedule.
Reorganized the administrative process and office organization layout to maximize productivity.

CITI Conflicts of Interest

Group 2: Social Behavioral COI 
Stage 1 - Basic Course

Human Subjects Research

Social Behavioral  
Stage 1 – Basic

Creating Safe Scenes

SAMHSA

First Response: Working on the Front Lines of the Opioid Crisis Training Course

SAMHSA

Healthier Materials and Sustainable Building Certificate

The New School